
Certificates

PSM
Professional Scrum Master

CaseKey 2021 Business Case Studies Finalist

C++ Fundamentals
Completion

DELF B2 | Diplôme D‘Études En Langue Française
EDUCATION
That Built the Foundation
Before you can conduct an orchestra, you need to understand the instruments. My education gave me the vocabulary of business, technology, and project management — the essential notes that now allow me to bring teams together in harmony.
Business & Management
Jean Moulin Lyon 3 University | 2018 - 2021
Management
French University in Armenia | 2017 - 2021
C++ Fundamentals
Russian-Armenian University | 2020
“R” Data Analytics
National Academy of Sciences | 2021
UX/UI design
Tevi Art Design | 2023
IT Project Management
Business Support Center | 2021
EXPERIENCE
That Shapes Results
Think of a project as an orchestra: Software Engineers, QA Engineers, DevOps Engineers, Designers, Monitoring Specialists, Stakeholders, etc - each playing with their own instrument. My experience lies in conducting that orchestra - aligning the rhythm, timing, and harmony so the result is real music, not noise.
Digitain| Nov 2022 - Present
IT Project Manager
Lead DevOps and Monitoring teams to deliver complex projects on time and at quality.
Drive Agile ceremonies to ensure continuous improvement.
Optimizing internal processes for faster and smoother releases
Establish and implement cross-team workflows to enhance collaboration and reduce blockers.
Automate request handling, server and service operations for increasing efficiency.
Define KPIs and metrics to track performance, productivity, and release quality.
Create and manage dashboards for real-time visibility into projects, releases, and team outcomes.
SoftConstruct | Jan 2021 - Nov 2022
Agile Project Manager
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Introduce and tailor Agile frameworks across teams (Scrum and custom models) to improve delivery efficiency.
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Integrate Software Development Life Cycle (SDLC) workflows into project execution, ensuring quality across all phases.
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Implement process automations that streamlined release planning, testing, and reporting.
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Manage project delivery and release schedules, balancing multiple priorities and stakeholders.
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Facilitate collaboration between developers, QA, and product teams, removing blockers and driving continuous improvement.
IMEA Systems | Apr 2022 – Jul 2022
Product & Program Manager
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Collaborate on the development of an educational service-product from concept to launch, ensuring alignment with business and technical goals.
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Conduct market research to define requirements, prioritize features, and shape product strategy.
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Led requirement development, testing activities, and customer support setup.
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Collaborated with developers, QA, and stakeholders to align delivery with technical and market needs.
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Suggested process improvements to streamline workflows and reduce delivery risks.
SoftConstruct | Dec 2021 – Apr 2022
Business Development Manager
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Led the creation of a new brand, driving the entire lifecycle: market research, competitor analysis, brand identity design, go-to-market planning, and launch execution.
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Organize and manage company participation in expos, handling end-to-end activities including marketing materials, event promotion, and lead generation.
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Researched and analyzed new market opportunities, aligning initiatives with business growth objectives.
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Built proposals and strategic partnerships with clients, contributing to revenue growth and market expansion.
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Collaborated across design, marketing, and sales teams to align business development strategies with customer needs and organizational goals.
Freelance | Dec 2021 - Present
UI/UX Designer
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Design intuitive, user-centered interfaces for web and mobile applications.
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Create wireframes, prototypes, and design mockups to communicate ideas effectively.
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Translate business requirements and user needs into interactive design solutions.
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Collaborate with product managers, developers, and stakeholders throughout the product lifecycle.
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Develop high-quality graphic assets such as illustrations, banners, and marketing materials.
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Apply visual design principles (typography, color theory, layout) to enhance usability and brand aesthetics.
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Stay on design trends, innovative improvements.
BDO | Sep 2020 - Oct 2021
Auditor (Internship)
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Conducted thorough audits of financial statements, ensuring accuracy, compliance with regulations, and adherence to internal controls.
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Identified discrepancies, errors, and potential fraud, providing actionable recommendations to mitigate risks.
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Prepared clear and concise audit reports, summarizing findings and presenting conclusions to clients and management.
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Collaborated with clients to explain audit results, advise on best practices, and support process improvements.
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Maintained up-to-date knowledge of accounting standards, laws, and regulatory requirements to ensure compliance.

Tools
That Power My Work
My toolkit has grown from years of cross-team collaboration. Some tools I know inside out, and practiced with others enough to bridge the gap between designers, engineers, and stakeholders for more effective outcomes.
Project Tracking & Management
Experienced & Practiced
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Project Tracking – Jira Software (Cloud & On-Premises)
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IT Service Management – Jira Service Management
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Lightweight Tracking – Trello, ClickUp
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Documentation – Atlassian Confluence, Microsoft Office
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Collaboration – Miro
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Data Visualization – Power BI
Design & Presentation
Experienced & Practiced
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UI/UX Design – Figma, Adobe XD
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Landing Pages - Wix Studio
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Graphic Design – Adobe Photoshop
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Presentations – Prezi, Microsoft PowerPoint, Canva
Development & Scripting
Practiced
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Version controlling - Git & GitHub
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Scripting - Bash (Vim), Python (PyCharm)
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Web Fundamentals – HTML, CSS, JavaScript
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Programming (Introductory) – C++
DevOps & Infrastructure
Practiced
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CI/CD - GitHub Actions, Jenkins
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Containerization - Docker, ContainerD
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Servers & Load Balancing - Hetzner Cloud
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Orchestration – Kubernetes (K8s)
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Networking & Security – Cloudflare
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Operating Systems – Linux
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Configuration Management – YAML

Conversation
That Starts Collaboration
Start a conversation that can lead to meaningful results. I’m happy to discuss projects, teamwork, or share ideas.